What Is an HR Consultant — And Do You Really Need One?

Running a small business means wearing a lot of hats: sales, marketing, operations, customer service… and yes, HR. And if you’re like most owners I work with, that HR hat is the one that’s constantly falling off your head.

Employee issues pile up. Compliance questions go unanswered. Hiring feels like a guessing game. And you’re stuck Googling things like “how to fire someone legally” at 11:00 p.m.

Sound familiar?

That’s where an HR consultant comes in.

In this post, I’ll walk you through:

  • What an HR consultant actually does (it’s more than you might think)

  • Why small businesses are hiring HR consultants instead of full-time HR staff

  • What kind of HR support you might need—and when to bring someone in

  • What it looks like to work with someone like me at On Demand HR Solutions

Let’s break it down.

What Exactly Does an HR Consultant Do?

Think of an HR consultant as your on-call, real-world, no-fluff HR department.

We’re brought in by business owners who don’t have internal HR but know they need expert guidance to keep things running smoothly.

Some clients need help setting up their HR foundation. Others call me when something’s already gone sideways—like a conflict, a compliance issue, or an employee who’s causing chaos.

Here’s the type of work I regularly do for my clients:

Compliance

From employee handbooks to labor law postings, I make sure your business stays legally protected. That includes things like:

  • Updating policies to meet new state and federal laws

  • Conducting HR audits to find potential risk areas

  • Advising on wage & hour rules, classification issues, and leave laws

Administration

Not the sexy stuff—but the essential stuff.

  • Onboarding and offboarding employees

  • Organizing personnel files

  • Supporting payroll processing and HRIS setup

  • Writing job descriptions and offer letters

Advisory Support (My Superpower)

This is the kind of support that saves business owners from sleepless nights.

  • “Can I terminate this employee—and how do I do it legally?”

  • “We’ve got drama on the team. How do I handle it without making it worse?”

  • “My employee just told me she’s pregnant—now what?”

I answer those questions in real-time, without jargon or judgment. Just practical, experienced-based advice tailored to your situation.

Strategic HR

Not every small business is ready for this—but if you’re growing, you will be.

  • Aligning your people strategy with your business goals

  • Supporting organizational structure and workforce planning

  • Reducing turnover and improving retention

  • Coaching managers through performance issues

Project-Based or Specialized Support

Sometimes you just need a one-time solution:

  • Custom employee handbooks

  • Recruiting campaigns

  • Workplace investigations

  • Leave administration or benefits support

  • Training on tough topics like harassment prevention or progressive discipline

Why Not Just Hire an HR Manager?

That’s a fair question. And for some businesses, hiring an in-house HR pro is the right move.

But many small businesses aren’t ready for a full-time HR hire. Maybe your team is under 20 employees. Maybe your budget is tight. Or maybe you’ve been burned by hiring someone too junior who couldn’t handle the tough stuff.

Here’s why clients choose consulting instead:

1. It’s More Affordable

Instead of paying a salary, benefits, and taxes for an employee, you pay only for the HR support you need. Some of my clients work with me on a monthly retainer. Others bring me in for specific projects or situations.

2. You Get Experience—Fast

I’ve worked in HR for over 30 years. I don’t need to “figure it out”—I’ve already seen it, handled it, and solved it before. That means faster solutions, less risk, and more confidence for you.

3. You Avoid Internal Politics

Because I’m not part of your staff, I bring objectivity. I can navigate employee relations and leadership issues without bias, and I’ll tell you the hard truth—kindly, clearly, and with your business goals in mind.

4. You Can Stay Focused on What You Do Best

When HR is off your plate, you can stop playing lawyer, therapist, and administrator—and get back to leading your business.

Real-World Examples: What My Clients Say

Still wondering if HR consulting is worth it? Here’s what my clients tell me:

“You’ve seen this before—and you knew exactly what to do.”

Whether it’s a sticky termination or a messy handbook rewrite, I bring practical, battle-tested solutions.

“You tell it to me straight.”

No corporate fluff. No sugar-coating. Just honest advice that protects your business and supports your team.

“This is working.”

I tailor my approach to fit your budget, your people, and your pace. You’re not forced into a one-size-fits-all package.

“We finally have breathing room.”

With HR off their plate, owners can think clearly, lead better, and stop feeling like they’re always one misstep away from a lawsuit.

What It’s Like to Work With Me

At On Demand HR Solutions, I offer:

  • Monthly packages for ongoing support

  • Project-based solutions for one-time needs

  • Custom options based on what your business needs right now

Some businesses start small—with a handbook refresh or an HR audit. Others jump into a monthly retainer for strategic and administrative support.

And when we work together, you get:

  • A trusted advisor who understands the realities of small business

  • Fast response times via Voxer, email, or Zoom

  • Plain-language guidance, not corporate speak

  • Realistic solutions that won’t make your head spin

You can explore the full range of services here or view pricing options in this guide.

Is HR Consulting Right for You?

Let’s make it simple. If any of the following are true, it might be time to talk:

  • You’re losing sleep over an employee issue

  • You’re not sure if your HR practices are legally sound

  • You’ve been “winging it” with hiring, onboarding, or managing people

  • You need help but aren’t ready to hire an HR manager

  • You want to build a strong team but don’t know where to start

The truth is, most small business owners don’t want to become HR experts. They just want their team to work well, stay compliant, and stop putting out fires.

That’s what I’m here for.

Let's Talk

Whether you need a quick consult or ongoing support, I’d love to learn more about your business and see if I can help.

💬 No pressure. No sales pitch. Just a conversation about what’s on your plate and what kind of HR support might help you breathe easier.

🔗 Book a free consultation right here

I’m Norma Frahn, a fractional HR consultant with over 30 years of experience helping businesses navigate the not-so-fun parts of being an employer — things like employee issues, compliance headaches, and tough decisions that keep you up at night.

I created On Demand HR Solutions to make HR simpler and more accessible for small business owners. I know you're juggling a lot, and when something goes sideways with your team, it can feel isolating and urgent. That’s why I'm here — so you can get real help, right when you need it.

Let us know what you think in the comments!

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